Policies
Refunds & Returns
PRODUCTS:
At Lotus Blossom Organic Spa, we want you to be completely satisfied with your product purchase. If you are not satisfied with your products, you may return new unopened items within 30 days of receipt for a full refund or product replacement.
You may return opened products within 30 days for a full refund or replacement, less shipping (if applicable) as long as less than 30% of the product has been used.
Items That Are Not Refundable:
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Products without original packaging
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Products where 30% or more have been used
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Products purchased more than 30 days from the date of return request
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Gift certificates, E-Gift cards, packages or memberships (read below for more information)
Once your return has been authorized, you can drop it off for a refund or exchange at Lotus Blossom
Return Shipping Labels:
If you had Epicuren® products directly drop shipped to you and prefer to mail it back, Epicuren® will provide a return shipping label for the following situations:
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Incorrect products were shipped
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Products received were damaged
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Products received were defective
Freight costs for all other returns will be the responsibility of the purchaser.
Returning Items Purchased From Other Sellers:
If the item to be returned was not sold by Lotus Blossom, you will need to contact the seller where you purchased the products for the return.
Please note, that a valid receipt from Lotus Blossom is required for all returns. This policy is subject to change at any time without notice.
GIFT CERTIFICATES / PACKAGES / MEMBERSHIPS:
All purchases of gift certificates, e-gift cards, packages, and memberships are considered final and are generally non-refundable, non-returnable, non-exchangeable, and non-transferable unless otherwise stated in our terms.
We also understand that LIFE HAPPENS. In certain situations, requests for a refund, credit, or other accommodation may be considered on a case-by-case basis, at the discretion of management. Any consideration will take into account the circumstances, timing, and nature of the purchase.
Thank you for understanding and for giving us the opportunity to be fair while maintaining our policies.